CUSTOMER SATISFACTION SURVEY

The ABC Corporation is committed to customer satisfaction and would like to know how well we're doing. Your answers will help us to identify areas needing improvement. If you have questions about this survey, please contact Tom Smith (612-925-0159). Thank you for your time and comments.

Which store did you visit?

Please indicate your level of agreement or disagreement with each of these statements regarding the store you visited.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Stores are conveniently located.
Store hours are convenient for my shopping needs.
Store atmosphere and decor are appealing.
A good selection of products was present.
Store has the lowest prices in the area.
Merchandise sold is of the highest quality.
The merchandise sold is a good value for the money.
Merchandise displays are attractive.
Advertised merchandise was in stock.

Overall, how satisfied or dissatisfied are you with the store?

          Very Satisfied
          Satisfied
          Neither Satisfied Nor Dissatisfied
          Dissatisfied
          Very Dissatisfied

How satisfied or dissatisfied are you with the price of the items you purchased?

          Very Satisfied
          Satisfied
          Neither Satisfied Nor Dissatisfied
          Dissatisfied
          Very Dissatisfied

How satisfied or dissatisfied are you with the quality of the merchandise?

          Very Satisfied
          Satisfied
          Neither Satisfied Nor Dissatisfied
          Dissatisfied
          Very Dissatisfied

Please tell us something we could do to improve our store.

Thank you for completing this survey!