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OUR COMMITMENT TO QUALITY CUSTOMER SERVICE

Thank you for participating in this short survey to help us understand the level of our organization's commitment to quality service. This survey is anonymous. No individual will be identified and responses will only be viewed in aggregate.

Please indicate your level of agreement of disagreement with each of the following sentences.
  Strongly
Agree
  Strongly
Disagree
  1 2 3 4 5
1. My company offers excellent service to our customers.
2. Customer satisfaction is an everyday priority in my organization.
3. My company does a good job responding to customers when their needs change.
4. My company's customers feel that we strive to satisfy.
5. My company has one of the best reputations in the industry.
6. My company tries to make it's products/services easy to use.

What is your age?
          

How would you describe your postion?
          Management
          Full-time non-management
          Part-time non-management

What is the one thing we could do that would most improve our customer satisfaction?
          

Thank you for completing this survey!


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